From ratified contract to closing day — whether you have an in-house TC or not, your dedicated ERS team handles every transaction task so your agents stay focused on clients, not paperwork.
Some teams already have an in-house TC who needs back-office support. Others have no TC at all and need ERS to act as their full Virtual TC. Either way, your ERS team handles every administrative task from ratified contract to closing day — with no direct buyer or seller contact unless your team structure requires it.
✓ Core TC tasks in every ERS plan · Train us into more and we grow with youBoth tracks use the same trained ERS team, the same 7-phase workflow, and a custom checklist built around your processes. Tell us how your team is set up and we'll tailor the service accordingly.
Your TC owns the client relationship. ERS works behind them — handling the back-office admin so your TC can focus on what only they can do.
Your agents are handling TC tasks themselves — or you have no dedicated TC at all. ERS steps in as your full Virtual TC, owning the entire administrative workflow.
Every task below is handled by your dedicated ERS team — included in all plans. Train us on additional tasks once and we own them permanently.
Managing the full contract-to-close workflow — organising documents, tracking dates, and keeping every moving part on schedule from ratification to closing day.
Reviewing transaction files for completeness, flagging missing documents, and preparing audit-ready packages for brokerage submission at every stage.
Liaising with attorneys and lenders on behalf of your TC — tracking conditions, chasing documents, and ensuring nothing falls through the cracks between parties.
Scheduling and confirming home inspections, tracking report delivery, and organising inspection-related documents so your team can respond without delay.
Coordinating utility transfer requests and confirmations so buyers and sellers have a smooth handover — one less thing to chase at the finish line.
Scheduling and confirming final walkthroughs with all parties — timing aligned with closing, access confirmed, and everyone kept fully in the loop.
Preparing and tracking CDAs for accuracy and timely submission — so commission disbursements are processed correctly and without last-minute scrambles.
Managing closing-related communications — drafting updates, coordinating confirmation emails, and ensuring all parties are aligned heading into closing day.
From onboarding to your first file handed off — your ERS TC team is up and running in 4 to 6 weeks.
We review your setup — do you have a TC? How many files? We determine Track A or B and map what ERS owns from day one.
Record your TC tasks using a screen sharing tool. Send us the videos. This is the only training ever required.
Your ERS TC team builds your buyer and seller checklists, live tracker, and gets access to your tools and platforms.
ERS runs alongside your process for weeks 1–3. Your TC or team lead reviews before full handoff is confirmed.
Add hours or VAs as volume increases. Train us into more tasks as you grow — no new contracts, no ramp-up delays.
The ERS TC workflow covers every step from contract received to funded file. We build a custom checklist for your team — train us once and we own it permanently.
ERS maintains a live transaction dashboard for your team — every active file tracked by address, agent, contract date, closing date, current stage, tasks completed, and next steps.
Click on any status — "Appraisal Pending", "Clear to Close", "Inspection Pending" — and see every file at that stage instantly. Full visibility for your TC or your agents, zero chasing.
See How This Works for Your Team →ERS virtual TCs are trained across all major real estate platforms. Train us once on your stack — we own it permanently.
Follow Up Boss · Lofty · Brevity · Boomtown · Firepoint
Command · Skyslope · DocuSign · Zipforms
Clarity Now · Sisu · BoldTrail
Trello · Monday.com
Google Suite · Gmail · Google Meet · Slack
All major US MLS platforms across every market
ERS builds live transaction trackers customised to your team's workflow
Using something not on this list? Train us once — we handle it permanently
The 8 core tasks above are just the starting point. Every team runs differently. Record your custom workflows, brokerage-specific requirements, or any task unique to how your team operates — once. ERS learns it, replicates it exactly, and handles it permanently. No extra charge, no retraining ever required unless something changes.
"ERS handles our transaction coordination, data entry and database management processes, along with managing the trackers necessary to evaluate our business. They have been assisting us since 2019 and have done nothing less than 5-star work. Very little training and oversight has been needed — they already knew our industry and were able to plug in immediately. So much so, I regretfully forget we have a virtual team working for us as oversight is not required."
Brian Reed Broker & CEO, Ryan & Brian Real Estate Team · McAllen, TX · eXp Realty · Google Review ⭐⭐⭐⭐⭐Join 50+ real estate teams who trust ERS to handle their transaction back-office — whether they have a TC already or need ERS to be their virtual TC.
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“ERS allows my admin team to work on the most dollar productive activities. Operations are more efficient as they can focus on their most important tasks. They are quick to learn and implement our systems and suggest tweaks to make the process more efficient. They have the experience background to step in quickly and get the job done. We are very pleased with ERS!”
Brian Reed
Team Leader/Broker
Ryan & Brian Real Estate Team
“So I can tell the difference in the temperature of the team and the stress level, and see them enjoying hitting their goals. I can see a huge difference in that. To me that's not something you can measure on paper … that's a HUGE thing.”
Kristi Huff
Operations Manager
Limbird Real Estate Group
“I love the fact that it’s a source that we can keep adding different tasks to…and they are familiar with our business. And LOVE the fact that you can video your request and they can follow the directions that way. It has saved us lots of time in tracking and in our accountability and then opening up doors for activities myself and my admin can think about that someone else can do so we can continue to grow our business.”
Melissa Thompson
Owner, Melissa Thompson Team
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ERS values your privacy and is dedicated to safeguarding any personal and sensitive information provided through this form.
Learn more about our services by filling out this form.
ERS values your privacy and is dedicated to safeguarding any personal and sensitive information provided through this form.
